Refund policy
SHIZEN HOME Return Policy
At SHIZEN HOME, we strive to ensure your satisfaction with our products. We offer a 30-day window for returns from the day your items are shipped. To initiate a return, please contact us at hello@shizenhome.store with details of your issue and photos of any damaged products.
Return Conditions
- Return Window: You have 30 days from the shipping date to request a return.
- Return Process: Once a return label has been issued, items must be returned within 15 days.
- Damaged Items: If your product arrives damaged or if you encounter other issues, please provide photos when contacting us.
Spray Head Replacement
- Spray Head Issues: If the spray head becomes loose over time, contact us within the 100-day window, and we will send a free replacement.
Important Notes
- International Sales: We do not sell internationally.
- Amazon Orders: For orders placed through Amazon, please contact Amazon customer service for returns and replacements, as they will handle these requests.
We are committed to providing excellent customer service and ensuring you are satisfied with your SHIZEN HOME experience. If you have any questions or concerns, please reach out to us at hello@shizenhome.store.