| Distributor: | SHIZEN HOME |
| Representative Person: | Representative Director CHIABURU ELENA ALINA |
| Address: | 〒104-0045, Tokyo Prefecture, Chuo City, Tsukiji 6-19-21-2005 |
| Telephone reception hours: | 10:00-18:00 (excluding weekends and holidays) *If the reception is closed, please contact us by email. |
| Email address: | hello@shizenhome.store |
| Website URL: | www.shizenhome.store |
| Explanation of fees other than the product price: | Consumption tax Shipping fee (delivery) *If the purchase amount is less than 8,000 yen including tax, shipping fees will be charged according to each product weight. |
| Defective Product: | If the item you are returning is incomplete or broken, we will cover the return shipping costs. Please contact us within two weeks of receiving the item and return it to us. After we receive the returned item, we will process the exchange. Please contact us using the inquiry form.
Exchange: If you wish to exchange an item for your own reasons, you will be responsible for the shipping costs (round-trip). Please contact us within two weeks of receiving the item and return it to us. We will process the exchange after confirmation of the returned item condition. If you are unsatisfied with your order, please email hello@shizenhome.store within 30 days of delivery, including your order number and images of any defective items, and we’ll be happy to assist you. |
| Sales Volume: | Please check each product page. |
| Delivery time: | We will ship your order within 5 business days. |
| Payment Methods: | Credit Card |
| Payment deadline: | Credit card: Varies depending on the card company. |
| Return period: | Refunds will be available if you contact us within 30 days of receiving the product. |
| Return shipping fee: | If you are returning a product for personal reasons, the cost will be borne by the customer. If the product is defective or our product is incorrect, we will cover the cost. |
| Resale Prohibition: | *Reselling our products on Rakuten, Amazon, Yahoo! Shopping, etc. is strictly prohibited. *Please note that we do not provide support or warranty coverage for products sold at auctions other than our official store and official Rakuten store. *We will take legal action for all claims for any damages suffered by our company due to the resale of the product, or for any issues suffered by our company due to the resale. Additionally, if the product images are used illegally, we will seek compensation for copyright infringement. |